Refund policy

This page explains the conditions for returning or exchanging products purchased from YUNG BABKI.

Website: https://yungbabki.com
Seller: Sole Proprietor (FOP) Derkach Yurii Yuriiovych
Tax ID: 3749007253
IBAN: UA953220010000026009380003239

Different rules may apply depending on the customer’s location:

  • If you are a consumer in the European Union, your statutory right of withdrawal applies as described in Section A. Where Section A provides greater rights than our general return terms, Section A prevails.
  • In all other cases, our general return and exchange terms in Section B apply.

Sections C–E apply to all customers.

A. Right of Withdrawal for EU Consumers

If you are a consumer located in the European Union, you may withdraw from your purchase within 14 days without giving any reason.

The 14-day period begins on the day when you, or a third party nominated by you other than the carrier, take physical possession of the goods.

If an order is delivered in several separate shipments, the period begins when the final item is received.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement before the withdrawal period expires.

You may contact us using the contact details provided in Section D.

We will confirm receipt of your withdrawal request.

Returning the Goods

After notifying us of your withdrawal, you must return the goods within 14 days.

The customer is responsible for the direct cost of returning the goods.

The return address will be provided after your request has been received and confirmed.

Condition of the Goods

You may inspect and try on the goods only to the extent necessary to establish their nature, characteristics and suitability, in the same way that you would reasonably be able to do in a physical store.

You may be responsible for any diminished value resulting from handling beyond what is necessary for such inspection.

Refund

We will refund payments received from you, including the standard cost of the original delivery, within 14 days after being informed of your decision to withdraw.

We may withhold the refund until we receive the goods back or until you provide evidence that the goods have been returned, whichever occurs first.

If you selected a delivery method that was more expensive than our standard delivery option, the additional delivery cost is not refundable.

Refunds are normally made using the same payment method used for the original purchase unless otherwise agreed.

Exceptions for EU Customers

The statutory right of withdrawal may not apply to certain types of goods, including:

  • sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been broken after delivery, such as underwear, hosiery, swimwear and other products intended for direct contact with the body;
  • products made to the customer’s specifications or clearly personalized products.

B. General Returns & Exchanges

Where the EU statutory right of withdrawal does not apply, customers may request a return or exchange of an unused product of proper quality within 14 calendar days from the date of delivery.

The day of delivery is not included in this period.

To qualify for a return or exchange:

  • the product must not have been used;
  • the product must show no signs of wear, washing or damage;
  • its original condition and consumer properties must be preserved;
  • tags and labels, where applicable, must remain attached;
  • the original packaging must be preserved;
  • proof of purchase must be available.

Products Not Eligible for Return or Exchange Under the General Terms

Under applicable rules concerning goods of proper quality that are not eligible for return or exchange, we do not accept returns of proper-quality products including:

  • underwear and intimate apparel, including briefs, bras, bodysuits, corsets, tops, nightwear and similar products;
  • hosiery, including socks and tights;
  • other products or accessories intended for direct contact with the body where such products fall within a category that cannot legally be returned or exchanged.

These restrictions do not affect your rights where you received an incorrect or defective product, or the statutory rights of EU consumers described in Section A.

How to Request a Return or Exchange

  1. Contact us and let us know that you would like to return or exchange an item. Please provide your order number, product name, reason for the request, full name and contact details.

  2. Receive return instructions and the return address. The return address will be provided after your request has been reviewed. Sending a return without contacting us first may delay processing.

  3. Return the item. Return shipping is paid by the customer unless the return is caused by our error or a confirmed product defect.

C. Wrong Item or Defective Product

If you receive:

  • the wrong product;
  • the wrong size, model or colour;
  • an item with a manufacturing defect;
  • an item damaged during delivery,

please contact us as soon as reasonably possible and provide photos or videos showing the issue.

In these cases, we will arrange a free exchange or refund in accordance with applicable consumer protection laws.

Where the issue results from our error or a confirmed defect, the Seller will cover the necessary return shipping costs.

D. How to Contact Us

For return, exchange and refund requests:

Website: https://yungbabki.com
Instagram: @yungbabki

Seller: Sole Proprietor (FOP) Derkach Yurii Yuriiovych
Tax ID: 3749007253
IBAN: UA953220010000026009380003239

The return address will be provided after the return or exchange request has been approved.

E. Inspection & Refund Timing

Once the returned parcel is received, we inspect the item within up to 5 business days.

If the item meets the applicable return conditions, we will confirm the return or exchange.

Refunds are issued to the original payment method or, where separately agreed and technically possible, to a bank account within up to 5 business days after inspection.

For EU consumers exercising their statutory right of withdrawal, the overall refund period described in Section A applies.

The following costs are generally not refundable unless otherwise required by applicable law:

  • return shipping costs;
  • bank or payment processing fees, where applicable;
  • cash-on-delivery service fees, where applicable.

When a Return or Exchange May Be Refused

We may refuse a return or exchange where:

  • the applicable return period has expired;
  • the product shows signs of use, wear, washing or damage;
  • required tags or labels are missing where their preservation is a condition of return;
  • the item belongs to a non-returnable category and no statutory exception applies;
  • the returned item does not correspond to the product identified in the return request or order;
  • other mandatory return conditions have not been met.